AI Genesis vs Gorgias
Gorgias manages tickets. We eliminate them.
Gorgias is a Shopify-native helpdesk that helps human agents work faster. AI Genesis builds autonomous AI employees that resolve 92% of support interactions without human involvement.
Feature Comparison
| Feature | Gorgias | AI Genesis |
|---|---|---|
| AI resolution rate | 20-30% | 85-92% |
| Requires human agents | Yes — full team needed | 1 part-timer for escalations |
| Product knowledge | None — can’t answer fitment/spec questions | Full catalog, specs, compatibility |
| Order management | View-only (agents act manually) | Autonomous lookup, tracking, returns |
| 24/7 capability | Only with 24/7 human staffing | Included — fully autonomous |
| Pricing model | Per-ticket volume ($300-900/mo) | Flat $5,000/mo regardless of volume |
| Scales with growth | Costs increase with tickets | Same cost at any volume |
Cost Comparison
| Cost | Gorgias | AI Genesis |
|---|---|---|
| Platform cost | $300-900/month | $5,000/month |
| Human labor (3-5 agents) | $12,000-20,000/month | $2,000-3,000/month (1 PT) |
| Total monthly | $12,300-20,900 | $7,000-8,000 |
| Annual cost | $147,600-250,800 | $84,000-96,000 |
Where Gorgias Wins
- •Deep native Shopify integration
- •Campaign management and proactive chat
- •Familiar helpdesk UI for agent teams
- •Lower platform cost (if you keep your full team)
Where AI Genesis Wins
- ✓92% auto-resolution vs 20-30% — the metric that determines headcount
- ✓70-80% lower total cost when human labor is included
- ✓Answers product questions from your actual catalog data
- ✓24/7 autonomous operation without human scheduling
- ✓RTR Vehicles proof: 4 reps → 1 part-timer, $15K/mo saved
The Proof: RTR Vehicles
RTR Vehicles — an automotive aftermarket e-commerce brand — deployed an AI Genesis Digital Hire™ to handle customer support. Here are the verified production results:
4 → 1
Reps to part-timer
92%
Auto-resolved
8.3s
Avg response time
$15K/mo
Monthly savings
The Verdict
If you need a better helpdesk for your existing support team, Gorgias is solid. If you need to fundamentally reduce what support costs your business, you need an AI employee — not a better ticket manager.
Ready to see what an AI employee can do for your business?
Book a free strategy call. We'll show you exactly what a Digital Hire™ automates in your operation — and what it saves.