Agentic AI for the Front Desk

Case Study: Well Spring Care

How Well Spring, a Fast-growing Healthcare Franchise, Saved $2M+ Per Year & Created a New Revenue Stream with Agentic AI.

The Challenge

Staff Overload

Front desk teams were overwhelmed verifying insurance, handling follow-ups, and sending reminders.

Manual Insurance Checks

30–45 minutes per patient spent on forms, calls to carriers, and portal lookups.

Flatlining Franchise Sales

Competing clinics offered better support systems. Well Spring needed a competitive edge.

"We wanted to offer our locations AI solutions that were secure, saved them time, and boosted our franchise revenue; but after talking with 8 different AI companies, none were able to provide a HIPPA compliant solution or sign a BAA."

— James A. VP of Franchise Development, WellSpring Care

The AI Genesis Solution
Full Insurance Verification Automation
APIs to major insurance carriers for instant form pre-fill
Voice agents to call providers with no API and fill forms in real time
Natural, Human-Like Patient Messaging
Emotionally resonant SMS/email reminders (not robotic)
Friendly tone trained on company brand identity
Proprietary AI Toolkit for Franchisees
HQ launched the WellSpring AI Assistant as a $10/ IVF upsell
“Done-for-You” automation: intake, insurance, & messaging

The Results

$160,000 per month savings

Automated Insurance verification saved clinics across the franchise an average of 20 hours per week.

34% increase in patient satisfaction

“Patients thought it was a real person texting them — our satisfaction scores shot up.”

$48,000 per month new revenue

Franchisees quickly opted to cut staffing costs by paying the franchise $10 per insurance verification.

Strategic Wins

Franchise-Owned, Scalable AI Advantage
Enabled each franchisee to run like a fully staffed clinic—with zero additional headcount.
Created a turnkey automation edge that no competitor could offer.
Enterprise-Grade Security from Day One
Deployed in a dedicated Google Cloud VPC—HIPAA-compliant out of the box.
Strict IAM policies and complete data sovereignty at every level—zero third-party exposure.
Massive Cost Savings
$2M+ in annual labor savings
30–40 hours/week freed up across every clinic
Franchisee onboarding time cut by over 60%

See What AI Genesis Can Build for You >>>

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Success Stories

“This became our secret weapon. We didn’t just save money—our franchise now has an AI competitive edge.”— Director of Operations, WellSpring Care

— James A. VP of Franchise Development, Well Spring Care

“We tripled our marketing output in 90 days, without hiring.”

Michael T. - Director of Operations, BrightPath E-Commerce

“It felt like the ai clones came directly from our team.”

Sarah L. - VP of Marketing,
GrowthEdge